Highland Soap Co. Lemongrass & Ginger Handmade Natural Soap

Order by 3pm for same working day dispatch on in stock items, orders placed after 3pm will be dispatched on the next working day (Monday to Friday).

Free Royal Mail Tracked 48 Delivery on UK orders over £40

Free Royal Mail Tracked 24 Delivery on UK orders over £99

During UK public bank holidays the Wild & Moor office and warehouse is closed, orders placed on a UK public bank holiday will be dispatched on the next working day (Monday to Friday).

Please do check that the item is not marked as "out of stock", "custom-made to order", "pre-order" or "available to backorder" if you are expecting your item to be dispatched on the same working day that you placed your order.

If your order contains "pre-order" or "available to backorder" items we will ship your complete order once all items become available unless notified otherwise.

Mainland UK

Scotland & Scottish Highlands

Northern Ireland

Republic of Ireland

Channel Islands & Isle of Man

Europe

International

Due to the EU-UK trade agreement, customs and duty may be payable on orders shipped from us in the UK to European & International destinations depending on order value and contents, any fees will be calculated upon import to your country.

All orders are shipped to arrive within the time frame estimated above after your order has been dispatched, however please note that this is not a guaranteed service and during unexpected circumstances delays can happen with the courier(s) - we can only apologise for any inconveniences caused. If you do see that your order is delayed by the courier please do make sure to get in touch and we will be more than happy to help resolve this as quickly as possible.

If you changed your mind:

We want you to be satisfied with your purchase, but if you've had a change of heart, you can return unwanted items purchased through our online store within 14 days of purchase. Please ensure that the items are unused, in their original condition, and include all packaging, tags, and labels.

While we strive to offer competitive prices, we are unable to provide free returns. If you need to return a product due to its unsuitability, kindly email us on info@wildandmoor.co.uk for assistance with the straightforward return process and to receive a copy of our returns form. 

Remember to pack your return securely to prevent damage, as you are responsible for the items until they reach us.

Refunds will be processed within 14 days of the items reaching us, using the same payment method you used for the purchase.

Looking for our returns form? Email us on info@wildandmoor.co.uk and we will get back to you with a copy of our returns form which must be completed and included with your return.

Returning a Faulty Product:

Despite our thorough product checks, occasional faults may occur. If you encounter an issue, contact us at info@wildandmoor.co.uk promptly for swift assistance. We may request a photo or video of the problem to expedite resolution.

If the problem cannot be resolved, and it's within 30 days of purchase, we'll either exchange or refund your order.

After 30 days, if a manufacturing fault is identified, we'll adhere to the terms outlined in the Consumer Rights Act 2015 by repairing or replacing the product.

Damaged Product On Arrival:

While we strive to dispatch products in perfect condition, if you receive a damaged item, please notify us at info@wildandmoor.co.uk within 24 hours.

To view our full terms and conditions, click here.

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