Frequently Asked Questions
Ordering & Payment
How do I place an order?
How do I place an order?
Simply browse our collections, choose your size and colour, then click Add to Cart. When you’re ready, head to the checkout to confirm your order and delivery details.
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay and Google Pay. All payments are processed securely.
Is it safe to pay on your website?
Is it safe to pay on your website?
Yes. Our site uses industry-standard encryption and secure payment gateways, so your information is always protected.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn’t been packed yet, we’ll do our best to help. Please contact us as soon as possible with your order number.
Do you actually plant a tree for every order placed?
Do you actually plant a tree for every order placed?
Absolutely! We plant a tree for every online order placed through our website, you can track our tree count by visiting our Ecologi profile.
Delivery & Shipping
Where do you deliver?
Where do you deliver?
We deliver across the UK and to most international destinations. Delivery options and costs will appear at checkout and are available on our delivery page.
How much does delivery cost?
How much does delivery cost?
Standard UK delivery is free on orders over £40. For smaller orders and international shipping, rates are shown at checkout and are available to view on our delivery page.
How long will my order take to arrive?
How long will my order take to arrive?
Most UK orders arrive within 2 to 4 working days. During busy periods or for remote areas, please allow a little longer.
How can I track my order?
How can I track my order?
Once your parcel has shipped, you’ll receive a confirmation email with tracking details.
What happens if my parcel doesn’t arrive?
What happens if my parcel doesn’t arrive?
Delays can occur for many reasons, but if your delivery seems delayed or lost, contact us and we’ll investigate for you.
Returns & Exchanges
What’s your returns policy?
What’s your returns policy?
You can return unworn, unused items within 14 days of receiving them for a refund or exchange. Please include your order number and return in original packaging. If you wish, you can read our full returns policy.
How do I make a return?
How do I make a return?
Just visit our returns page, download and complete the form, then follow the instructions for posting back your item.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
While we strive to offer competitive prices, we are unable to provide free returns. Return postage costs are covered by the customer unless the item is faulty or incorrect.
When will I receive my refund or exchange?
When will I receive my refund or exchange?
We aim to process refunds or exchanges within 5 working days of receiving your return.
What if I receive a faulty or incorrect item?
What if I receive a faulty or incorrect item?
We’re really sorry if that happens, please contact us and we’ll arrange a replacement or a full refund.
Sizing, Fit & Product Info
How do I find my size?
How do I find my size?
Each product page includes a size guide. If you’re between sizes, we recommend checking the notes for fit - some brands run slightly large or small.
Are colours accurate to the photos?
Are colours accurate to the photos?
We try to use photos that are true to colour, but variations may occur due to screen settings, or the way the manufacturer has photographed their products.
How should I care for my items?
How should I care for my items?
Generally, wash outdoor garments on a cool cycle and avoid fabric softeners to preserve waterproof coatings.
Are your products suitable for outdoor work as well as leisure?
Are your products suitable for outdoor work as well as leisure?
Yes, our range is selected for both life and work in the countryside. You’ll find clothing suited to farmers, drystone wallers, gamekeepers, and outdoor workers alike.
Newsletter
How do I sign up for your newsletter?
How do I sign up for your newsletter?
Scroll to the bottom of our homepage and enter your email address. You’ll receive updates on new arrivals and seasonal offers.
How do I unsubscribe?
How do I unsubscribe?
You can unsubscribe any time using the link at the bottom of our emails.
Contact
How can I get in touch?
How can I get in touch?
You can email us at info@wildandmoor.co.uk or use the contact form on our website. We aim to reply within 1 working day.
Do you have a physical store?
Do you have a physical store?
We’re currently open by appointment only. So, if there’s anything you would like to see or try on, please contact us to make a visitor appointment and let us know what you’re looking for. We’ll put together a collection of clothing for you to try on. This works well for our local farmers and gamekeepers who have little time to browse.