Returning Unwanted Items
We want you to be completely satisfied with your purchase, but if you’ve had a change of heart, you can return unwanted items purchased through our online store within 14 days of receiving your order.
Step 1: Check if you’re eligible
- Unwanted items must be returned within 14 days of receiving your order
- Unwanted items must be in original unused condition and packaging with all tags and labels attached
- Unfortunately returns outside of this timeframe cannot be accepted
As a small family-run business, these timelines help us stay fair to all our customers and continue offering the personal service we’re proud of.
Step 2: Let us know
- To help us process your return as quickly as possible, please email us on info@wildandmoor.co.uk within 14 days of receiving your order to let us know which item(s) you'd like to return
Step 3: Complete the returns form
- Download and print a copy of our Wild & Moor Returns Form
- Complete the returns form and include this with your parcel
- Please let us know in the returns form whether you’d like a refund or an exchange — if you’re requesting an exchange, please include which item(s) or size you’d like to swap to
- No printer? No problem — just write the required details on a piece of paper
Step 4: Send your return
- Package items securely to avoid damage
- Please send clothing back clean and free from odours, marks or pet hair (we love animals, but sadly we can't rehome their fur) — returns received in an unsaleable condition may be rejected
- Send your item(s) to the return address included in our returns form, we recommend using a tracked or recorded delivery service
- While we strive to offer competitive prices and free delivery, return postage is the responsibility of the customer
Step 5: We process your refund or exchange
- We aim to process refunds and exchanges within 5 working days of receiving your return
- Your refund will be issued to the original payment method, once processed refunds may take 3 to 5 working days to appear in your acccount
In a rush? If you’re exchanging for a different size or item, it’s often quicker to place a new order then simply return your unwanted item(s) for a refund. This guarantees you get the item you want without waiting for an exchange.
Returning a Faulty Product
Despite our thorough product checks, occasional faults may occur. If you encounter an issue, contact us at info@wildandmoor.co.uk promptly for swift assistance. We may request a photo or video of the problem to expedite resolution.
If the problem cannot be resolved, and it's within 30 days of purchase, we'll either exchange or refund your order.
After 30 days, if a manufacturing fault is identified, we'll adhere to the terms outlined in the Consumer Rights Act 2015 by repairing or replacing the product.
Free Gift
If your order included a 'free gift,' it must be returned along with your order if you are requesting a full refund for your complete order, however if the value of your retained items remains over the 'free gift' threshold, you may keep hold of the 'free gift'.
If you forgot to include the 'free gift' with your initial return, you may send it back to us and your refund will be processed upon receipt.
Damaged Product On Arrival
While we strive to dispatch products in perfect condition, if you receive a damaged item, please notify us at info@wildandmoor.co.uk within 24 hours of receiving your order.
To view our full terms and conditions, click here.