Jerven Survival Bag Primaloft Extreme 170g

Christmas Delivery - We advise ordering by the below dates for the best chance for your order to arrive in time for Christmas.

*The above dates are not a guarantee; it’s always advisable to place your order as early as possible to ensure that your order arrives in good time for Christmas.

For Christmas Opening Times, please click here.

Order by 3pm for same working day dispatch on in stock items, orders placed after 3pm will be dispatched on the next working day (Monday to Friday, excluding bank holidays).

Free Delivery

All UK orders over £40 will receive free standard delivery, all UK orders over £99 will receive free express delivery and all UK orders over £500 will receive free next day delivery.

Order Tracking

All orders are dispatched via tracked delivery methods by DPD or Royal Mail, once your order has been dispatched you will receive a notification email which includes tracking details for your order. When the courier receives your order you may receive a notification email or text with additional tracking details and redelivery options.

Just a quick note — your courier tracking email or text will show ‘Night Spark Ltd’ as the sender. Don’t worry, that’s us! Wild & Moor trades under Night Spark Ltd.

DPD PIN Code Service

For all next day delivery and high value orders, we now use DPD’s secure PIN Code Service to ensure your parcel reaches you safely and securely. When your order is dispatched, you’ll receive a unique delivery PIN Code by email and/or text from DPD. On the day of delivery, the driver will ask for this PIN and enter it into their scanner as confirmation, giving you complete confidence that your parcel will never be left unattended or handed to the wrong person.

To make sure you receive your PIN, please provide your current mobile number and email address at checkout —  you or a trusted person will need to provide this code when the courier arrives.

Please note that due to this enhanced security, in-flight delivery options (such as changing the delivery address or leaving with a neighbour) will not be available.

1-Hour Time Slot

On the day your order is due to be delivered you may receive an email or text from the courier with a 1-hour time slot for delivery (depending on location and delivery service).

Mainland UK

Channel Islands, Isle of Man, Northern Ireland, Scotland & Scottish Highlands

Republic of Ireland

Europe

International

Orders to European and International destinations are calculated at 0% VAT, the prices displayed on our website are set to adjust accordingly based on the country that you are shopping from (for example if you're shopping from Ireland prices will display at 0% VAT which is the price you'll pay at checkout).

Customs and duty may be payable upon import depending on order value and contents, any fees will be calculated upon import to your country by the courier(s) who will notify you via email or text if payment is required.

Important Information

Please do check that the item is marked as "in stock" if you are expecting your item to be dispatched on the same working day that you placed your order. If your order contains "custom-made to order", "fast-delivery ships in x working days" or "pre-order" items we will ship your complete order once all items become available unless notified otherwise.

All orders are shipped to arrive within the time frame estimated above after your order has been dispatched, however please note that this is not a guaranteed service and during unexpected circumstances delays can happen, we can only apologise for any inconveniences caused.

Missing Items

In the unlikely event that a parcel goes missing, a replacement or refund will be issued once the courier has confirmed the loss and completed their missing item investigation process. If you believe that your parcel is missing, please contact us in writing using the email address you placed your order with and we will contact the courier to start an investigation.

Once the courier has confirmed that the parcel is missing, you will be required to sign a loss confirmation document which may be sent via post — this must be returned to the courier, once the signed document has been received and acknowledged by the courier, a replacement or refund will be issued.

As a small family business, we appreciate your patience and understanding throughout this process. We take matters like this seriously and work hard to ensure everything is handled correctly and efficiently.

Extended Christmas Returns - You may return any unwanted items ordered between 1st December 2025 and 24th December 2025 until 16th January 2026, standard T&Cs apply.

Returning Unwanted Items

We want you to be completely satisfied with your purchase, but if you’ve had a change of heart, you can return unwanted items purchased through our online store within 14 days of receiving your order. After this time, we’re unfortunately unable to process refunds or exchanges. As a small family-run business, these timelines help us stay fair to all our customers and continue offering the personal service we’re proud of.

Please ensure all items are unused, in their original condition, and include all packaging, tags, and labels.

While we strive to offer competitive prices, we are unable to provide free returns. If you’re returning an item because it’s unsuitable, please notify us of your return by emailing info@wildandmoor.co.uk. 

You can then download a copy of our returns form to get started with your return: Wild & Moor Returns Form. The returns form includes all information required including our return postage address, please complete the form and include this with your return.

If you're unable to print off the returns form - don't worry, just write the required information on a piece of paper and include this with your return, this will help us process your return as quickly as possible.

Please pack your return securely to prevent damage, as you are responsible for the items until they reach us. We recommend using a recorded delivery service.

We aim to process refunds or exchanges within 5 working days of receiving your return, refunds will be processed back to the original payment method used for your purchase.

A little favour before you return...

Please send items back clean and free from odours, marks or pet hair (we love animals, but sadly we can't rehome their fur!).

Returning a Faulty Product

Despite our thorough product checks, occasional faults may occur. If you encounter an issue, contact us at info@wildandmoor.co.uk promptly for swift assistance. We may request a photo or video of the problem to expedite resolution.

If the problem cannot be resolved, and it's within 30 days of purchase, we'll either exchange or refund your order.

After 30 days, if a manufacturing fault is identified, we'll adhere to the terms outlined in the Consumer Rights Act 2015 by repairing or replacing the product.

Free Gift

If your order included a 'free gift,' it must be returned along with your order if you are requesting a full refund. If the value of your retained items falls below the 'free gift' threshold (£200), the cost of the gift may be deducted from your refund if the 'free gift' has not been returned. Alternatively, if you forgot to include the 'free gift' with your initial return, you may send it back to us and your refund will be processed upon receipt.

Damaged Product On Arrival

While we strive to dispatch products in perfect condition, if you receive a damaged item, please notify us at info@wildandmoor.co.uk within 24 hours of receiving your order.

To view our full terms and conditions, click here.