Stoney Creek Winter Neck Gaiter

Order by 3pm for same working day dispatch on in stock items, orders placed after 3pm will be dispatched on the next working day (Monday to Friday, excluding bank holidays).

Free Delivery

All UK orders over £40 will receive free standard delivery, all UK orders over £99 will receive free express delivery.

Order Tracking

All orders are dispatched via tracked delivery methods by DPD or Royal Mail, once your order has been dispatched you will receive a notification email which includes tracking details for your order. When the courier receives your order you may receive a notification email or text with additional tracking details and redelivery options.

1-Hour Time Slot

On the day your order is due to be delivered you may receive an email or text from the courier with a 1-hour time slot for delivery (depending on location and delivery service).

Mainland UK

Channel Islands, Isle of Man, Scotland & Scottish Highlands

Northern Ireland

Republic of Ireland

Europe

International

Orders to European and International destinations are calculated at 0% VAT, the prices displayed on our website are set to adjust accordingly based on the country that you are shopping from (for example if you're shopping from Ireland prices will display at 0% VAT which is the price you'll pay at checkout).

Customs and duty may be payable upon import depending on order value and contents, any fees will be calculated upon import to your country by the courier(s) who will notify you via email or text if payment is required.

Important Information

Please do check that the item is marked as "in stock" if you are expecting your item to be dispatched on the same working day that you placed your order. If your order contains "custom-made to order", "fast-delivery ships in x working days" or "pre-order" items we will ship your complete order once all items become available unless notified otherwise.

All orders are shipped to arrive within the time frame estimated above after your order has been dispatched, however please note that this is not a guaranteed service and during unexpected circumstances delays can happen, we can only apologise for any inconveniences caused.

If you do see that your order is delayed by the courier please do make sure to get in touch and we will be more than happy to help resolve this as quickly as possible.

Returning Unwanted Items

We want you to be completely satisfied with your purchase, but if you’ve had a change of heart, you can return unwanted items purchased through our online store within 14 days of receiving your order. Please ensure all items are unused, in their original condition, and include all packaging, tags, and labels.

While we strive to offer competitive prices, we are unable to provide free returns. If you’re returning an item because it’s unsuitable, you can now download a copy of our returns form to get started: Wild & Moor Returns Form. The returns form includes all information required including our return postage address, please complete the form and include this with your return.

Please pack your return securely to prevent damage, as you are responsible for the items until they reach us. We recommend using a recorded delivery service.

Refunds will be processed within 14 days of receiving your return, using the same payment method used for your purchase.

A little favour before you return...

Please send items back clean and free from odours, marks or pet hair (we love animals, but sadly we can't rehome their fur!).

Returning a Faulty Product

Despite our thorough product checks, occasional faults may occur. If you encounter an issue, contact us at info@wildandmoor.co.uk promptly for swift assistance. We may request a photo or video of the problem to expedite resolution.

If the problem cannot be resolved, and it's within 30 days of purchase, we'll either exchange or refund your order.

After 30 days, if a manufacturing fault is identified, we'll adhere to the terms outlined in the Consumer Rights Act 2015 by repairing or replacing the product.

Free Gift

If your order included a 'free gift,' it must be returned along with your order if you are requesting a full refund. If the value of your retained items falls below the 'free gift' threshold (£250), the cost of the gift may be deducted from your refund if the 'free gift' has not been returned. Alternatively, if you forgot to include the 'free gift' with your initial return, you may send it back to us and your refund will be processed upon receipt.

Damaged Product On Arrival

While we strive to dispatch products in perfect condition, if you receive a damaged item, please notify us at info@wildandmoor.co.uk within 24 hours of receiving your order.

To view our full terms and conditions, click here.