Stoney Creek Women's Frostline Jacket

We currently deliver throughout the United Kingdom including Northern Ireland, all orders are dispatched using tracked delivery services via DPD or Royal Mail.

Free Delivery

• Free Standard Delivery on orders over £75
  
• Free Express Delivery on orders over £150
  
• Free Next Day Delivery on orders over £500

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

On the day of delivery, you may also receive updates directly from the courier by email or text message, including a delivery time slot where available.

Please note that tracking notifications may show Night Spark Ltd as the sender. Wild & Moor trades under Night Spark Ltd.

Delivery Services

Delivery times are estimated from dispatch after your order has been processed.

*Next Day Delivery orders must be placed before 1pm Monday to Friday, and Saturday Delivery orders must be placed before 1pm on Friday (excluding bank holidays). Orders placed after this time will be delivered on the next available working day.

Deliveries to Northern Ireland and Scottish Highlands & Islands may take an additional 1–2 working days.

Dispatch Information

We aim to dispatch all In Stock items within 1 working day (Monday to Friday, excluding bank holidays).

Products marked as Pre-Order, Made to Order, or Backorder have extended lead times, which are clearly displayed on the relevant product pages.

PIN Code Service

For selected next day delivery and high value orders, we now use DPD’s secure PIN Code Service to ensure your parcel reaches you safely and securely.

When your order is dispatched, you’ll receive a unique delivery PIN Code by email and/or text from DPD. On the day of delivery, the driver will ask for this PIN and enter it into their scanner as confirmation, giving you complete confidence that your parcel will never be left unattended or handed to the wrong person.

To make sure you receive your PIN, please provide your current mobile number and email address at checkout — you or a trusted person will need to provide this code when the courier arrives.

Delays

We always aim to deliver within the estimated delivery times shown above. Occasionally, delays can occur due to factors outside our control, including adverse weather conditions, courier network issues, or peak seasonal demand.

Should a delay occur, tracking information will be updated by the courier where available.

Missing Items

In the unlikely event that a parcel goes missing, a replacement or refund will be issued once the courier has confirmed the loss and completed their missing item investigation process. If you believe that your parcel is missing, please contact us in writing using the email address you placed your order with and we will contact the courier to start an investigation.

Once the courier has confirmed that the parcel is missing, you will be required to sign a loss confirmation document which may be sent via post — this must be returned to the courier, once the signed document has been received and acknowledged by the courier, a replacement or refund will be issued.

Returning Unwanted Items

We want you to be completely satisfied with your purchase, but if you’ve had a change of heart, you can return unwanted items purchased through our online store within 28 days of receiving your order. 

Step 1: Check if you’re eligible

• Unwanted items must be returned within 28 days of receiving your order
• Unwanted items must be in original unused condition and packaging with all tags and labels attached
  
• Unfortunately returns outside of this timeframe cannot be accepted

As a small family-run business, these timelines help us stay fair to all our customers and continue offering the personal service we’re proud of.

Step 2: Let us know

• To help us process your return as quickly as possible, please email us on  info@wildandmoor.co.uk within 28 days of receiving your order to let us know which item(s) you'd like to return

Step 3: Complete the returns form

• Download and print a copy of our Wild & Moor Returns Form
• Complete the returns form and include this with your parcel
• Please let us know in the returns form whether you’d like a refund or an exchange — if you’re requesting an exchange, please include which item(s) or size you’d like to swap to
• No printer? No problem — just write the required details on a piece of paper

Download Returns Form

Step 4: Send your return

• Package items securely to avoid damage
• Please send clothing back clean and free from odours, marks or pet hair (we love animals, but sadly we can't rehome their fur) — returns received in an unsaleable condition may be rejected
• Send your item(s) to our return address, we recommend using a tracked or recorded delivery service
• While we strive to offer competitive prices and free delivery, return postage is the responsibility of the customer
• Return address: Night Spark Returns, Weasel Green Farmhouse, Moorside, Cononley, North Yorkshire, BD20 8ED (UK)

Step 5: We process your refund or exchange

• We aim to process refunds and exchanges within 5 working days of receiving your return
• Your refund will be issued to the original payment method, once processed refunds may take 3 to 5 working days to appear in your acccount

In a rush? If you’re exchanging for a different size or item, it’s often quicker to place a new order then simply return your unwanted item(s) for a refund. This guarantees you get the item you want without waiting for an exchange.

Returning a Faulty Product

Despite our thorough product checks, occasional faults may occur. If you encounter an issue, contact us at info@wildandmoor.co.uk promptly for swift assistance. We may request a photo or video of the problem to expedite resolution.

If the problem cannot be resolved, and it's within 30 days of purchase, we'll either exchange or refund your order.

After 30 days, if a manufacturing fault is identified, we'll adhere to the terms outlined in the Consumer Rights Act 2015 by repairing or replacing the product.

Free Gift

If your order included a 'free gift,' it must be returned along with your order if you are requesting a full refund for your complete order, however if the value of your retained items remains over the 'free gift' threshold, you may keep hold of the 'free gift'.

If you forgot to include the 'free gift' with your initial return, you may send it back to us and your refund will be processed upon receipt.

Damaged Product On Arrival

While we strive to dispatch products in perfect condition, if you receive a damaged item, please notify us at info@wildandmoor.co.uk within 24 hours of receiving your order.

To view our full terms and conditions, click here.